Effective Date: 01 February, 2025
Last Updated: 01 February, 2025

1. Introduction

Welcome to Royal Rooms B&B ("we," "our," "us"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including our website (www.royalrooms.it) and any interactions via third-party platforms, including Facebook.

By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following personal information:

• Personal Identifiable Information (PII): Name, email, phone number, nationality, and payment details (if applicable).
• Booking Information: Check-in/check-out dates, room preferences, and any special requests.
• Communication Data: Messages sent via our website, email, or third-party platforms (e.g., Facebook Messenger).
• Technical Data: IP addresses, browser type, device information, and cookies (see Section 7).
• Social Media Information: If you interact with our Facebook page or use Facebook Login, we may receive profile information as permitted by Facebook’s policies.

3. How We Use Your Information

We collect and process your data for the following purposes:

• To process and confirm bookings.
• To provide customer support and respond to inquiries.
• To send booking confirmations, reminders, and special offers (with consent).
• To comply with Italian legal and tax obligations.
• To improve our website experience through analytics and cookies.

If you book or contact us via Facebook, your data may be processed according to Facebook’s Data Policy (Facebook Privacy Policy).

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

• Payment Processors: To process payments securely.
• Legal Authorities: If required by Italian law or government authorities.
• Service Providers: Such as booking platforms, customer support tools, and website analytics.

If you use Facebook Login or interact with our Facebook ads, Facebook may collect data under its own privacy policies.

5. Data Security

We implement appropriate security measures to protect your personal data, including:

• SSL encryption on our website.
• Secure storage of booking and payment information.
• Restricted access to personal data (staff access only when necessary).

6. Your Data Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your data: Request a copy of the personal information we hold.
• Correct your data: Update inaccurate or incomplete information.
• Delete your data: Request deletion of your personal data (subject to legal obligations).
• Restrict processing: Limit how we use your information.
• Object to processing: Opt out of marketing communications at any time.

To exercise any of these rights, contact us at info@royalrooms.it.

7. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality.
• Analytics Cookies: To track visitor behavior and improve our services.
• Marketing Cookies: Used by third-party platforms (including Facebook) for targeted advertising.

You can manage or disable cookies through your browser settings.

8. Third-Party Services (Including Facebook Developer Program)

If you use Facebook Login, interact with our Facebook page, or click on our Facebook Ads, Facebook may collect and process data based on its Developer Program policies. This may include:

• Tracking interactions for ad performance.
• Custom audience targeting.
• Facebook Pixel tracking for website analytics.

For more details, refer to Facebook’s Developer Terms.

9. Retention Period

We retain personal data only as long as necessary for:

• Legal and tax compliance.
• Fulfilling booking obligations.
• Improving our services.

After this period, your data will be securely deleted or anonymized.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. If there are significant changes, we will notify you via email or website notification.

Book your stay at Royal Rooms B&B today and immerse yourself in the magic of Naples with comfort and style!

📍 Address: Piazza Garibaldi, 80, 80142 Naples, Italy
📞 Contact Us: info@royalrooms.it
🌐 Website: +39 327 8872 023

Terms and Conditions

1. Introduction
   • Clearly state the official name of your B&B, its address, and contact information.
2. Booking and Reservations
   • Reservation Process: Detail how guests can make reservations (e.g., via email, phone, or online booking system).
   • Deposit Requirements: Specify any deposit amounts required to confirm a booking.
   • Confirmation: Explain how and when a booking is confirmed.
3. Check-in and Check-out
   • Check-in Time: State the standard check-in times and any procedures for early or late arrivals.
   • Check-out Time: Specify the check-out time and any policies regarding late departures.
4. Pricing and Payment
   • Rates: Clarify what is included in the room rates (e.g., breakfast, taxes).
   • Payment Methods: List accepted payment methods (e.g., cash, credit cards).
   • Tourist Tax: Inform guests about any applicable local tourist taxes.
5. Cancellation and No-show Policy
   • Cancellation Terms: Define the notice period required for cancellations and any associated fees.
   • No-show Policy: Explain the consequences if a guest fails to arrive without prior notice.
6. House Rules
   • Smoking Policy: Indicate whether smoking is permitted on the premises.
   • Pet Policy: State your policy regarding pets.
   • Quiet Hours: Specify any designated quiet hours to ensure a pleasant stay for all guests.
7. Liability
   • Personal Belongings: Clarify your responsibility regarding guests' personal items.
   • Damages: Outline the guest's responsibility for any damages caused during their stay.
8. Governing Law
   • State that the terms are governed by Italian law and specify the jurisdiction for any disputes.

Privacy Policy

1. Data Collection
   • Personal Information: List the types of personal data you collect (e.g., name, contact details, payment information).
   • Purpose of Collection: Explain why you collect this data (e.g., to process bookings, comply with legal obligations).
2. Data Usage
   • Processing: Describe how the data will be used.
   • Third-party Sharing: Inform guests if their data will be shared with third parties and for what purposes.
3. Data Storage
   • Security Measures: Outline how you protect the data.
   • Retention Period: Specify how long the data will be stored.
4. Guest Rights
   • Access and Correction: Inform guests of their right to access and correct their personal data.
   • Deletion: Explain the process for guests to request deletion of their data.
5. Cookies and Tracking
   • Usage: Disclose if your website uses cookies or other tracking technologies.
   • Opt-out: Provide information on how guests can opt out of cookies.
6. Legal Compliance
   • Ensure your policy complies with the General Data Protection Regulation (GDPR) and Italian data protection laws.

Additional Considerations

• Local Regulations: Familiarize yourself with any regional laws in Naples that may affect your B&B operations.
• Language: Provide the Terms and Conditions and Privacy Policy in both Italian and English to accommodate international guests.
• Updates: Regularly review and update your policies to reflect any changes in the law or your business practices.